Upon your first withdrawal, you will be requested to provide proof of identity. This can be a valid passport, ID document or drivers licence.
This is a once off standard procedure in order to confirm your identity, to protect you and ensure that only you receive the winnings which you have cashed out.
All pending withdrawals are processed by our accounts department in 2 working days except on Saturdays, Sundays and Public holidays. Eg: If you request a withdrawal on Monday your withdrawal will be processed and the funds transferred by us on Wednesday. If you request a withdrawal on Thursday this would mean your withdrawal is due to be processed on Saturday (non-working day), it will then be processed and the funds transferred by us on Monday. Please note that some transactions may take up to 72 business hours to reflect on your bank statement depending on bank to bank transfer delay. Please mail firstname.lastname@example.org with any problems or enquiries.
For all payouts to players who have made debit/credit card deposits these players will be asked to provide a fax back form and send it back to us using the contact details on the form before any payouts can be processed.